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This morning, I woke up to find 3 emails from Julep: one was from Jordan, in reply to a general query I sent yesterday about my account unrelated to the Julep Maven program. Another was a personal apology for their referral glitch (briefly explained at the bottom of my Julep Maven post) from Susie, their Marketing & PR representative, and a third, an apology from Jane, the Julep CEO, which she sent out to everyone who had signed up for Julep Maven.
I had previously mentioned in my post that I’d hope for Julep to provide a sincere public apology and disclose to all customers any issues they were facing in relation to their referral program, regardless of whether one was or was not affected. They accomplished just that!
An apology email to all Julep Mavens from Jane Park, Julep CEO. Click to enlarge.
On top of their full disclosure and what I can see as a heartfelt apology, they are giving each Julep Maven customer the October Maven Box for FREE.
I was personally unaffected by the glitch, but I fully appreciate their apology , full disclosure, a chance for those affected to claim their referral credit, and of course next month’s Maven box! I say Julep handled this fairly, sincerely, and in a timely manner; I applaud them for their great customer service!
I hope Julep learned from this fiasco, continue to be honest with their customers, and come out stronger from their mistake.
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